Contact Support
We're a small studio and we read every email. Most replies happen within 12 hours on business days (US Pacific time).
The fastest way to reach us
What to include
- Order issue? Share your Gumroad order ID (starts with "GR-…") and the email used at checkout.
- Refund request? Subject line: "Refund — <product name>".
- Privacy request (delete data, export data)? Subject line: "Privacy Request".
- Press / partnership? Subject line: "Press" or "Partnership".
Common reasons people email
Didn't receive my download
Check your spam folder for an email from Gumroad. If still missing, email us with your order ID.
File won't open
Make sure you have a recent PDF reader (Adobe Reader, Preview, or browser). Email us if the issue persists.
Need a different format
We can sometimes provide ZIP, PNG, or print-ready CMYK. Ask.
Classroom / co-op license
Our standard license already covers up to 25 students. For larger volumes, email us for a license quote.
Response times
- Order issues / file delivery: within 12 hours
- Refund requests: within 24 hours
- Privacy & data requests: within 30 days (typically 3-7 days)
- Partnership / press: within 5 business days
Postal address
For formal correspondence only (please email first):
Storyteller Mari · c/o Luan Rodrigues · Goiânia, Goiás · Brazil